Bandon Group: A Family Owned Office Equipment Business

Topics: Enterprise resource planning, Customer relationship management, Customer service Pages: 4 (1153 words) Published: August 7, 2012
Purpose and Scope of Study
Bandon Group is a family owned distributor of office equipment. It is famous for its good customer service, technical support, and innovative products, and excellent in providing products with quality and services at cost-effective price (Summer, 2005). The Group now has four divisions, and they decentralize to meet the different needs of their local markets. Corporate headquarters handles the central administrations and information systems support. Bandon Group, Inc. is currently attempting to discover how Information Technology can better support the overall missions, goals and objectives of the organization. Data is not currently integrated across the various divisions, which causes a duplication of effort, sub optimized effort and additional expense to the organization (Sumner, 2005). The primary objective of Bandon Group is to generate 10% profit for the reinvestment. They hope to establish excellent sales organization and professional service organization. High-level Business Direction

To achieve these goals, Bandon Group has taken many measures. As to the information systems, they have administrative information systems, most of which are generic, and in which the meter click billing software unique for industries. However, the legacy system can not satisfy its growth and expansion now. Their director of information technology has searched for commercial off-the shelf package to support the administrative information system, and selected OMD (Summer, 2005). The OMD system supports meter-based billing, and has Web-based interface. However, it is not built with relational database, which makes the ad hoc difficult. Sales tools of Bandon Group such as sales prospecting still have many problems to be solved. The current information systems still lack integration and create duplication. Date inconsistencies can also be seen in the current systems. Moreover, there are troubles with migrating data, and the central IT staff of Bandon...

References: Gollan, C. (2006). Advantages of crm. Retrieved from
Sumner, M. (2005). Enterprise resource planning. Upper Saddle River, New Jersey: Pearson
Prentice Hall.
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