BBKN3103 Semester September Assignment 2014 Final

Topics: Communication, Decision making, Problem solving Pages: 1 (4821 words) Published: February 7, 2015

Faculty : OUM Business School

Semester September / Year 2014

Course Code : BBKN3103

Course Title : Business Communication

Title : Evaluation on The Importance of Good Communication and How to Improve Good Communication Between Groups in Business Organization

Matric No :721216105443001
NRIC No : 721216-10-5443
Telephone No : 0196631155
Email :

Learning Centre : Open University Malaysia, Petaling Jaya

Body of Contents
2.0Discussion on the forms of communication and the information 3 network in business
2.1Internal Operational Communication4-5
2.1.1Upward Communication5
2.1.2Downward Communication5-6
2.1.3Horizontal Communication6
2.2External Operational Communication6
2.3Informal Outside Communication 6-7
2.4Personal Communication8
3.0Discussion on group and functions of group dynamics in business8-9
3.0.1Group Membership9
3.0.2Group Size9
3.0.3Group Atmosphere9-10
3.1Problem Solving10-11
3.2Decision Making11
4.0Discussion on the importance of good communication between13-15 groups in business
5.0Recommendations on how groups can improve communication15-16
5.1Encourage Open Feedback15
5.2Use Simple Language15-16
5.3Overcoming Barriers16

This Performance Evaluation links the seminary’s expectations of professional staff to actual performance. The principal objective of the evaluation is to assist in professional development by identifying strengths and areas for improvement. Evaluations enable management to assess an individual’s job performance and at the same time has to obtain feedback from the employee to determine...

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Karyn Krawford. (2008). GROUPWORK Report On Organisational Group Dynamics &
Productivity Effectiveness
Kristina L. Guo, PhD and Yesenia Sanchez, MPH. (2005). Workplace Communication.
Meenakshi Raman, Prakash Singh. (2006). Business Communication (2 ed.).
India: Oxford University Press.
Website of ehow. (1999-2014). How to Facilitate a Brainstorming Session. [Online].
Available: session.html [2014, November 15].
Yap K.H., Massila H., (2004) Business Communication: Understanding Business
Communication, Open University Malaysia
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