Effective Communication

Topics: United States Army, Military, Soldier Pages: 6 (1120 words) Published: April 16, 2014


Effective Communication
HCS/325
April 9, 2014

Effective Communication
Which organizational model best describes your organization? The only organization I am currently familiar with is the United States Army. I spent almost seven years in the army, I have yet to work in a health care environment. The army utilizes a complex organizational model. I believe that the army utilized both horizontal and vertical organizational structures, as well as functional, divisional and matrix structures. There are so many different levels and sections in the army. We all fell under the same senior leaders, but as you get down to an individual company level Soldiers follow a specific chain of command and support channel. Ultimately I would say that the Army is mainly a Bureaucracy. Bureaucracy is defined as, “A form of organization based on logic, order, and the legitimate use of formal authority” (Lombardi & Schermerhorn, 2007, p. 81). How does your organization currently share knowledge or involve employees in formulating solutions to problems?

The army utilizes different methods of sharing knowledge and involving employees in formulating solutions. These methods also vary at different levels. The army has countless Field Manuals and printed Army Regulation handbooks that identify how training is to be conducted, any and every operation and job function is completely outlined and defined in a manual. The army command also utilizes memorandums, mandatory training and certification courses to ensure all Soldiers are competent and qualified to execute tasks. After any training is conducted Army leaders are required to complete an After Action Review (AAR). The AAR is made up of four questions; what was supposed to happen? What happened? Three improvements that could be made? Three things that should be sustained? This allows leaders to receive feedback from Soldiers on the training that occurred and how they may be able to improve the next scheduled training. The AAR is applied to any type of training whether it be quarterly Sexual Harassment Training or Combat First Aid Training. The Army also conducts Command Surveys on a yearly basis to get feedback from Soldiers on how they feel their unit is functioning. Leaders are required to formerly counsel their Soldiers on a monthly basis. Counseling consists of typing up an overview of the Soldiers performance for that month, how they can improve and what they should sustain. When a Soldier first arrives at a unit and is assigned to a section or platoon he or she is assigned to a team within the platoon. The team leader is required to provide the Soldier with an initial counseling which outlines the regulations to be followed, the expectations of that Soldier and what the Soldier can expect of his or her leader. The monthly counseling facilitates open communication between the leader and the Soldier and helps the Soldier to stay on track and improve his or her personal performance. What techniques have been most effective for sharing information and ideas?

The effectiveness of any techniques that are used depend greatly on multiple influencing factors. Counseling can be a very effective technique when used consistently and appropriately. Many of the techniques used to share information and ideas fall short due to a lack of focus on building relationships with the Soldiers. A lot of the time there is more emphasis on the negative aspects of the Soldier’s performance instead of addressing and building upon the positive. It seems to be a vicious cycle that begins at the top and works its way to the bottom. This creates a negative work environment, depletes motivation and morale, ultimately destroying the organization. What techniques proved to be ineffective?

The army expects their leaders to set the example for his or her Soldiers. This is a kind of unspoken communication between leaders and Soldiers. According to “Army Leadership” (2006), “A leader of...

References: Army Leadership. (2006). Retrieved from
http://usacac.army.mil/cac2/Repository/Materials/fm6-22.pdf
Ezziane, Z., Maruthappu, M., Gawn, L., Thompson, E.A., Athanasiou, T., & Warren,
O.J. (2012). Building effective clinical teams in healthcare. Journal of Health
Organization and Management, 26(4), 428-436.
Lombardi, D.N., & Schermerhorn, J.R. (2007). Health care management: Tools and
techniques for managing in a health care environment . Hoboken, NJ: John Wiley
& Sons.
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