financial ratio

"If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude." --Charles R. Swindoll

Please use this template to produce the Bi-MTRs by filling the spaces provided. This should be submitted by the 28 th

of the relevant month, to your Placement Tutor's e-mail address and to the Business School Employability Office (busemployability@gre.ac.uk). Please make sure you keep copies of your report, for submission at the end of your placement year. An email confirmation of receipt will be sent to you. If you have not received this confirmation within 5 working days of sending your report, please accept this as the BSEO did not receive your Bi-MTR.

Date of MTR: 28 th

of August 2013 Student ID: 000751077

Student Name: ADAMS OLALEKAN DOSUNMU

Student Email: Da225@gre.ac.uk

Work Telephone number: 07424525695 / 07850263416

Placement Tutor: DERYN GRAHAM

Company Name: MARKS AND SPENCER

Supervisor/Line Manager: JULIANA IRORO

* Compulsory response

Work Experience*: Set out your main duties undertaken during the month(s) and critically appraise your own performance in relation to those duties

The first phase of my placement at Marks and Spencer, Edgeware Road. As a customer service assistant, which role is to ensure that diligent services are giving to customers at the right time in a well behave manner. I also have the responsibility of a section coordinator whose duties is to ensure that proper documentation of duty task and activities are achieved and recorded. Such roles includes:

1. Preparation of duty roster 2. Stock / inventory recording 3. Ensure proper team work among member of staffs and also team coordination 4. Act as a line manager in the absence of the manager. 5. Other functions Roles at work As a section coordinator assigned to the Hot food on the move /bakery section in the store, which duty is to make sure that desired target of sales, customer feedback and TSL audit preparation of my unit is to the store level of satisfaction. Roles within the unit Preparation of weekly duty roster for the staff working in the unit which explains the description of work, working hours, that is the start of shift to the end of the shift, and hour worked weekly. This is very important as staff will have knowledge of when and where are required to work. Due diligence A delegated paper work as a guideline to all members of staff as the service offered to customers on the tills, foods, coffees and other customer enquiry are of standard and also ensure that customer satisfaction are met. Making sure that all delegated tasks is in progression and also completed before staff finishes

Bi-Monthly Training Report Template (Bi-MTR)

Appendix 4: Bi-MTR

"If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude." --Charles R. Swindoll

their shift, and in turn giving feedback to the line manager for proper check.

Key Skills Development*: Outline the key skills that you have acquired as a result of the work that you have done e.g. communication skills, working with others, IT skills, time management skills etc.

I have possess unique skill of team spirit in relation to service excellence and also team coordination ,such skills includes

1. Interpersonal skill: My interpersonal skill has improved and this has helped me to gain more confidence and possess more unique skill on the job and relating to others both the staffs, suppliers, customers and the society at large.

2. Communication skill: Constantly improved in my communication skills, such as expressing my feelings, ideas, concept and exchange of information, as I learn to understand people's accent concurrently by the day, both at work and out of work. Proper understanding of people's culture, customs, norms and traditions.

3....